[Resolved]  Croma Service — Unsatisfactory after sales service at Croma

Address:

Mumbai Suburban, Maharashtra

With regret and disappointment I would like to bring to your notice the dismal and pathetic customer service at the Croma outlet at Oberoi Mall Goregaon east.

Ref: Complaint invoice: 60006

I had deposited a tablet for malfunction on 29th of March 13. At the time I was advised that the status would be updated with in a day. Subsequently I tried calling the customer service numbers 67488300 , 67488301 and personal number of Mr. Rakesh Singh [protected] with no response. I have visited the store further on 2nd and 4th of april when every time I was told that the tablet would be ready tomorrow. On 4th April I was told that the tablet has been repaired and will be delivered at my residence on 5th April around noon, by floor manager Neeta. It is 01:00 pm on 6th April and nor have I received any call nor the tablet. As usual no one is responding to the numerous phone calls made to the Mall including the manager's number which is 67488303.

Oberoi Mall service RIC, I would like you to take the matter with concerned in Croma and ensure appropriate action is taken. I do not expect to visit any sub-standard facility at the mall time and again.