[Resolved] Eureka Forbes / Aquaguard RO — no response from eureka forbes | |||
Sir/Ma'am I have called four times and registered my complain four times in rimi enterprises (water purifier dealer of aquaguard RO) ,kidwai nagar, but they are not sending any body for the service as the tap of my aquaguard is not working properly and it is giving very low TDS due to which my mother suffered from THYROID as told by the doctor which can't even cured permanently so i request you to kinly take this matter seriously against EUREKA FORBES and RIMI ENTERPRISES, Kidwai Nagar otherwise I have to take serious action regarding this. -Regards Ar. Tulika Galani Phone no. [protected], [protected] Address- 127/669, guru chaya apartment,saket nagar Was this information helpful? | |||
Complaint marked as Resolved
Resolved | |||
 2 Comments | |||
Comments
Dear Customer,
We regret the inconvenience caused to you and would like to resolve this issue on priority. We have made a note of your contact details. Our executive will fix an appointment at your convenience and resolve the issue at the earliest.
Regards,
Eureka Forbes Team
We regret the inconvenience caused to you and would like to resolve this issue on priority. We have made a note of your contact details. Our executive will fix an appointment at your convenience and resolve the issue at the earliest.
Regards,
Eureka Forbes Team
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Aquaguard RO — No response to complaints
I have an Aquaguard RO which stopped working on 13/02/2009. I lodged a complaint with their helpline on the same day and was given a Req No [protected] and was told that my customer No is [protected].After numerous reminders and phoning their service centre at Chennai a number of times, and after a delay of 18 days a man finally came on 3/3/2009. By the time he came it was 10.00 P.M and in his tired state he did a shoddy job. Many of the screws he had opened fell down and despite my requesting him a couple of times to replace them, he said it was not necessary. If they were not necessary I wonder why the company put them there in the first place? He made me sign on his job card and left.
The shoddy ness of his job was apparent 5 minutes after he left, because the machine again stopped working!
I phoned their service centre at Chennai the very next day and almost daily since then, but apart from hollow assurances that they would look into it immediately, nothing has been done till today 9/3/2009.
The sales team from the same company was at my door step on a single call when they wanted to sell their product, with all their hype of an international company, excellent product and efficient after sales service. They are only interested in some how conning you into buying their product, after which they have no further use for you.Their after sales service is non existant and for all they care so are you.
They are no better than the shifty fly by night companies that are out to cheat you, and I would strongly advise any one from buying any of their products, they are just not worth the high price you pay for them.
Buyers beware of all eurekaforbes products!