[Resolved]  Hindustan Unilever, Pureit Classic 14 Litres — Complaint against HUL Pureit Classic 14 Litres, under warranty, regarding water leakage

Address:

Bangalore, Karnataka

I purchased a Hindustan Unilever, “Pureit Classic 14 Litres” on 3rd June 2012 with Sr. No: MSMC 00264662, from a dealer in Bangalore in Whitefield area. There was a leakage problem in the product from the Germkill Chamber. As the water is passing from the Germ Kill chamber to the lower chamber some part of the water is leaking out from the Germ kill chamber. As the days went, this leakage problem went on increasing. I like to mention here that my product is under the warranty period. On 10Th November 2012, I registered a complain with Purit customer care number[protected], with customer ID “[protected]” and complain number “C12455870” to check out the problem, but on 12th November 2012 I got one message from Purit customer care that the complain was attended. But no technician visited my place, and without attending the complain they send the message blankly to me. So on 12th November 2012 again I made one more complain on the same issue, and my complain number is “C[protected]”. On the basis of this complain one technician visited my place, checked the problem and told me that they will going to replace the Germ kill chamber with a new one by 19th November 2012, free of cost, as this is a manufacturing defect and the product is under warranty, but I waited till 19th November, but no technician visited my place so I called up the technician and asked why the didn’t came. The told me that the will definitely going to come and replace by 21st November 2012. But this time also no technician visited. So I registered another complain on 21st November 2012 with complain number “C[protected]”. But this time they gave me assurance that they will definitely going to attend the problem by either 23rd or 24th of November 2012. But this time also they didn’t kept there promise.

So my question to the Higher Authority of reputed company like “Purit” from Hindustan Unilever, who gives a “1 Crore Safety Challenge”, is that, is this the way they behave with there customer, even the customer who is under the warranty period? Will my above-mentioned problem be solved? If my problem is not solved, then I would just say to those people who are planning to purchase “Purit”, to think twice before purchasing, as no one will going to attend your problem if anything goes wrong. As the authority of HUL, Purit have the consent of neglecting the customer’s in this way from after sales service.