[Resolved]  Hitachi Home & Life Solution (India) Ltd / Window Air Conditioner 1. 5 Ton — Fraud done by company executives for AMC

Address:

Delhi

Dear Sir/ Madam,


Myself Sanjay Gupta, resident of FB-194, Lajpat Nagar, Sahibabad, Ghaziabad wants to register a complaint that I had taken the AMC from HITACHI HOME & LIFE SOLUTION (INDIA) LTD, B-43, SECTOR-65, NOIDA dated on 3.03.2013 for two window air conditioners against Cash memo no. 54100 & 53121 for Rs. 3309/- each (Rs.6618/-). Their executives names were Mr. Asif Ali and Mr. Vinod and their Mobile numbers were [protected] & [protected].They had taken the cash amount from us. They were coming with the Hitachi Noida Branch’s Tag and they had given us the Service Contract Copy with a stamp of Hitachi Noida Branch. Now they are saying that both the executive are not working with Hitachi and they had done a fraud with you. So my complaint is that I am using the Hitachi air conditioners from last six years. I want to know where the fault of mine is being a customer. If this things occurred by a big company like Hitachi then who will trust on Hitachi. I had spoken with Hitachi Hyderabad branch so many times but they are not ready to assume that the fault is at the Hitachi part. In this case, the company is totally responsible for the fraud making by their executive because a customer can identify the executive by I- Card and stamp of the company. So why should I bear the cost? This is my humble request is to look into it seriously and take the early action in this matter. Your early action in this matter will be highly appreciated.

With Regards
Sanjay Gupta
[protected]