[Resolved]  HP - laptop hp - 630 — Not providing service

Address:

Uttar Pradesh

hello sir,
I am yadvendra pratap singh, student of MNNIT allahabad .Last year i purcahsed one laptop HP-630 from Hp-Showroom.It was my first Laptop so at starting i was very happy to purchase this. when i purchase ,i found 1 year warranty.

Actually at starting i have no idea how much is battery backup and how much should it heat.
but after 6 month i suggest my friend to purchase HP-laptop. he purchase Hp-laptop.when he purchase hp laptop then i realize my laptop is much heating and battery backup of my laptop is less.
So i call to hp service center. they provide me online utility to chech battery health. when i run this software result shown by software is ok.so i told to them.so they told if softtware show status ok then we not provide the service.
But i was facing problem. I call them many time but every time they provide same software and every time software show status ok, and they did not provide service to me.
after 2 month my battery backup become very low and heatting problem incresses day by day. Again i call and lock the case for overheating problem . they provide service and change the fan sink,but my problem not remove. 2nd time i call then again then they again change the fan and not need to check other problem. They are nor agree may some other problem in laptop or they passing time when warranty period become expire .but this time also problem not remove,. so lock the case 3rd time . but this time they told Engineer will come and check in one week,but no one come and they close the case without informing me i call them then they told i am sorry for that and we send engineer please provide one week more time ,so i do ,but no one come and close case again without informing me. This process take two month time. after that i lock case at 4th time but this time also they close the case without informing me and told your warranty period over .

and not proving service. Now my bateery backup is very low not possible to work without cahger pulgin. and due to overheating it hang(stop working) and not possible to work.

so please provide suggestion to me what i do.

your faithfully

yadvendra pratap singh
Address- P.g hostel ,room no-135
MNNIT allahaabd-211004
mob-[protected]