[Resolved]  Viveks Service Center — Viveks - Worst Service, Lying Technicians

Address:

Kanchipuram, Tamil Nadu

Technician name: L Vijaykumar Kalaiyarasan

I had a very bad experience with viveks service center and its technician. I called viveks service center to file for regular service for my window AC. The technician who came to the house cleaned all the dust in the AC and said that because of low voltage the cooling in the AC is very less, so he told me to change to double booster.

He told me to call him directly if I wanted to change to double booster. The next day I called him directly and said that I wanted to upgrade to double booster. He promptly came the next day with a Guardian double booster AC and fixed it. The stablizer seemed to work fine when he fixed it, but soon after he left, the stabilizer stopped working. The stablizer was under warranty.

I called him the next day and told him that the stabilizer had stopped working, he said that he will come in the evening and look at it, but he never showed up in the evening and when I called him he does not pick up. The next morning I again called him, he promised me that he will come in the evening and fix it, but he never showed up and when I tried to call him in the evening he never picks up the call.

The 3rd day I called up Viveks service center directly and told the representative about the entire thing, the rep told me that I need to pay Rs.450 for them to come and look at it. I told the rep that I had warranty and why do I need to pay for a fauly stablizer which is under warranty. The rep told me that she cant do anything and told me to contact Guardian dealers directly and gave me the number.

I had called up the Guardian dealer now and they are sending a technician tomorrow to get my stabilizer checked and if faulty it will be replaced.

Viveks is only good at milking money from customers and once they have sold the product they don’t give a sh t about you. The quality of the AC service is very poor. The technician who came to my house was lazy and slow like a turtle and also a liar. F ck Viveks service center in the arse. Because of them now we have sleep without AC and you know how hot Chennai is.