PRODUCT NAME: ELICA DT FLEXI FB MFC 4B 70 SWIRL
DATE OF PURCHASE:23/08/2022
AGENT OF ELICA: SANJAY AGENCY
PLACE: KOLKATA
I am writing to formally lodge a complaint against Elica regarding the consistent malfunctioning of the gas cooktop that I purchased approximately one year ago. Despite numerous service calls (approximately 15-20 times), the persistent issue with the burner's functionality has not been adequately addressed.
Recently, a service engineer from Elica acknowledged the inherent defect in the product, further validating my concerns. Despite this admission, a replacement or suitable resolution has not been offered by Elica.
The continuous inconvenience caused by this faulty appliance has led me to seek recourse through consumer forums and other relevant channels. I believe that the lack of action on Elica's part constitutes a violation of consumer rights and a failure to uphold product quality standards.
I kindly request immediate attention to this matter and a prompt replacement or resolution for the defective gas cooktop. If necessary, I am prepared to escalate this issue to the appropriate consumer protection agencies and regulatory bodies to ensure a fair and just resolution.
I trust that Elica will take the necessary steps to rectify this situation and restore my faith in the brand's commitment to customer satisfaction. Was this information helpful? | 
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