Elitify.com / Lavida Luxe Lifestyle Solutions

[Resolved] Elitify.com / Lavida Luxe Lifestyle Solutions — Product not received, Emails go unanswered

Kathy28

from Mumbai, Maharashtra

Address:	New Delhi, Delhi, 110030
Website:	www.elitify.com

This is with regard to Order # 80419 placed on 14/8/2016 . I'd received an obsolete machine after a month's wait. Post getting in touch about the same, I was promised a replacement. The Bluedart executive picked up the item from me and I received an email stating the replacement is on it's way to India on 22/11/2016 and will be with me in about 2 weeks. It's since been almost a month and my emails go unanswered. My correspondence has been with Mr. Rahul Bhardwaj throughout the process and all my emails of late are going unanswered. I'd like a valid response and my product with me ASAP.
Regards,
Khyati Agrawal

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Feb 6, 2017

Complaint marked as Resolved

Elitify.com / Lavida Luxe Lifestyle Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2017

Elitify.com / Lavida Luxe Lifestyle Solutions Customer Care's response Dear Khyati,

Greetings from Elitify!

We wish to inform that the store credit has already been issued to you against the return of the article. As per our records same has also been utilised in a new order placed from your account. We will do our best to get your new order delivered in shortest possible time frame.

Accept our earnest apologies for the inconvenience caused.

Please feel free to get in touch for further assistance.

Thanks,
Team Elitify!