[Resolved] Emudhra — Emudhra pan correction

jamesvaikom

from Delhi, Delhi

Website:

www.applypanonline.com.

Sir,
I applied for pan correction on April 9th through www.applypanonline.com. My reference no is[protected]. They are rejecting my application again and again saying lame excuses. First they asked me to send ID proof attested by gazetted officer. I send that by india post registered. First they denied getting that registered post. Then I send them snapshot of india post website showing that registered post is already delivered. When I called their cc they lied that they didn't get that email. After 2 weeks they send email that application is rejected again and asked me to send official id proof of gazetted officer. I send them official id proof of gazetted officer through email last week. They again rejected it and asked me to compress the file below 1 mb and resend. So I resend that id proof . Now when I contacted the cc he is saying that they didn't get that email. They wasted my time for last 1 month. I feel sad that I applied through applypanonline.com. They only gave a reference no and not gave any proof of sending my application for processing. So I guess they didn't send my application to UTI for processing. They are spending huge money for ads so that link to their website appear before NSDL and UTI when we search google about pan. But they are not solving problems of applicants.
James

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Jun 6, 2017

Complaint marked as Resolved

They called me the next day and said they already send my application to UTI. He requested me to withdraw the complaint. But I said I won't and will update when problem is resolved. Today I checked UTI website and saw status "YOUR APPLICATION IS PROCESSED SUCCESSFULLY CARD IS UNDER PRINTING". I checked e-filing site and found my name and address updated. So my problem is solved.

eMudhra customer support has been notified about the posted complaint.

Jun 06, 2017

Updated by jamesvaikom Today I checked UTI website and saw status "YOUR APPLICATION IS PROCESSED SUCCESSFULLY
CARD IS UNDER PRINTING". I checked e-filing site and found my name and address updated. So my problem is solved. Thanks https://www.consumercomplaints.in for your support.
James