Enps — Ack no 11074667, payment was deducted but site got struck and did not process PRAN

Website:

enps.nsdl.com/eNPS/NationalPensionSystem.html

Received ack no. 11074667 dtd 5-Mar-2021. Kotak Mahindra Payment Gateway vide Ref No. [protected] on 5-Mar-21. Amt 50, 383.50 - Payment was successful then the SBI site was struck and unable to redirect to eNPS site.

I tried to complete the process again by logging in using the ACK No. and it says "No Record found for given search criteria".

Lodged grievance vide 10733835 on 5th March; they are explaining me the process of application instead of resolving the issue.

Sent email to [protected]@nsdl.co.in and his boss [protected]@nsdl.co.in on 8th March 2021. Also sent again to LEVEL I Grievance Officer [protected]@nsdl.co.in on 9th March.

Am waiting for their response.

Again lodged the grievance vide 10735533 and 10735553 dtd 9th March.

EITHER THEY HELP ME WITH THE REFUND OR GET THE PRAN REGISTERED PROPERLY.