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S
Sumit Soni 009
May 7, 2022
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I was in the process of registering for an NPS account. I updated my details and uploaded the required documents. Then I tried to make a payment but got stuck at the payment gateway. Now I am trying to log in using my acknowledgment id and date, but I am getting the following error.

"registration against this acknowledgment id is pending for confirmation from payment gateway. Please try again after some time."

Ack id: 11139387
Ack date: 07/05/2022
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    R
    rahulrajasha
    May 1, 2022
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    I'm trying to invest in eNPS after completing all mandatory detail in this site got acknowledgement no[protected] trying to payment but registration against this acknowledgement[protected] is pending for payment gateway since a days trying to contact customer care no. Please suggest me how to reset the transaction in order to proceed for complete registration process.
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      C
      chouhan_1987
      from delhi, Delhi
      Apr 30, 2022
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      Resolved

      Today, I tried making a contribution of Rupees 4500 through UPI but the payment getway got stuck. The said amount was deducted from bank but the contribution did not go through. Kindly resolve.

      Bank reference ID[protected]
      payment to - np******[protected]@hddfcbank
      May 2, 2022
      Complaint marked as Resolved 
      Problem resolved automatically.
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        M
        manishpd86
        from Mumbai, Maharashtra
        Apr 23, 2022
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        Dear Sir,

        I updated my details and uploaded the required documents. Then I tried to make payment but got stuck at the payment gateway. Now i am trying to complete the pending registration using my acknowledgement id and date, but i am getting following error

        "registration against this acknowledgement id is pending for confirmation from the payment gateway. Please try again after some time."

        Error- ''The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #''
        Please help to slove this issue

        ACK. No[protected]
        Name- Manish Prasad
        Date of Reg- 23/04/2022
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          S
          Shilpacharya Samajdar
          from Kolkata, West Bengal
          Apr 19, 2022
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          "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

          can anyone help me to resolve the above error?
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            T
            TRavendra
            Apr 17, 2022
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            I was in the process of registering for nps account. I updated my details and uploaded the required documents. Then i tried to make payment but got stuck at payment gateway. Now i am trying to login using my acknowledgement id and date, but i am getting following error:

            "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

            Ack id : 11104079
            Ack date : 13/04/2022
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              T
              tathyak
              Apr 8, 2022
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              I was in the process of registering for nps account. I updated my details and uploaded the required documents. Then i tried to make payment but got stuck at payment gateway. Now i am trying to login using my acknowledgement id and date, but i am getting following error from last 3 days.

              The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #
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                S
                Sivaspillai
                Apr 1, 2022
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                Address: NPS
                Website: enps.nsdl.com/eNPS

                Iam unable to proceed with the payment getting below error

                The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #

                Acknowledgement no 11079912

                Date 31/03/2022
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                  S
                  Subhransu Dalai
                  Mar 31, 2022
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                  I was in the process of registering for nps account. I updated my details and uploaded the required documents. Then i tried to make payment but got stuck at payment gateway. Now i am trying to login using my acknowledgement id and date, but i am getting following error from last 2 hours

                  "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."

                  Ack id : 11083026
                  Ack date : 31/03/2022
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                    A
                    Ankitafk
                    Mar 31, 2022
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                    I was in the process of registering and investment 50k for nps account. I updated my details and uploaded the required documents. Now i get the below error unable to login.

                    "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."

                    Ack id : 11075328
                    Ack date : 30/03/2022
                    Dob 19/06/1990

                    Mob [protected]

                    Plz help today itself.
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                      H
                      harsh pabreja
                      from Mumbai, Maharashtra
                      Mar 31, 2022
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                      Address: DEHRADUN

                      I AM FACING THE ISSUE AGAIN AND AGAIN - PAYMENT GATEWAY IS NOT RESPONDING AND NOT ABLE TO LOGIN AFTER THAT.

                      BELOW IS THE MESSAGE
                      The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #

                      REQUEST TO KINDLY RESOLVE ASAP
                      ACKNOWLEGDEMENT NUMBER[protected]
                      ACKNOWLEGDEMENT DATE - 16/09/2021
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                        S
                        Shruti@27
                        Mar 31, 2022
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                        I was in the process of registering for nps account. I updated my details and uploaded the required documents. Then I tried to make payment but got stuck at the payment gateway. Now I am trying to login and complete the pending registration process using my acknowledgement id and date, but i am getting following error:

                        "Response from Payment Gateway for the payment attempt against this acknowledgement number is awaited. Please wait for the retry of payment process for registration in NPS"

                        Ack No[protected]
                        Ack Date- 30/03/2022
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                          R
                          RapTvin
                          from Pune, Maharashtra
                          Mar 31, 2022
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                          Error: The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS

                          Ack No.: 11072957
                          Ack Date: 30/03/2022

                          Tried newly registering but it says a PRAN is generated against my PAN card number but I haven't received any mail or message regarding the PRAN details.
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                            G
                            Golu298
                            from Karnal, Haryana
                            Mar 31, 2022
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                            Website: enps.nsdl.com/eNPS

                            I received my PRAN details on email and while trying to login on eNPS for OTP login then getting error that did not receive response from gateway

                            Please advise

                            acknowledgement number: 11075748
                            acknowledge date: 30/03/2022

                            The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #
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                              S
                              Sakshi Kataria
                              from Noida, Uttar Pradesh
                              Mar 30, 2022
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                              The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS
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                                D
                                Deepikasaini16
                                Mar 30, 2022
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                                Website: enps.nsdl.com

                                I am not able to complete the NPS registration due to the following message-

                                "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of the payment process for registration in NPS #."

                                Acknowledgement No: 11004837
                                Acknowledgement Date - 05/03/2022

                                I Request you to please look into this issue on priority and do the needful .
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                                  L
                                  lipika chak
                                  Mar 30, 2022
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                                  I'm not able to complete the NPS registration due to the following message-

                                  "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of the payment process for registration in NPS "
                                  Please fix it asap.

                                  Acknowledgement No: 11074776
                                  Acknowledgement Date - 29/03/2022
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                                    S
                                    solomon3096
                                    Mar 30, 2022
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                                    I was in the process of registering for nps account. I updated my details and uploaded the required documents. Then i tried to make payment but got stuck at payment gateway. Now i am trying to login using my acknowledgement id and date, but i am getting following error from last 4 days.
                                    ack no. 11069829
                                    ack date. 29/03/22
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                                      S
                                      solomon3096
                                      Mar 30, 2022
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                                      I was in the process of registering for nps account. I updated my details and uploaded the required documents. Then i tried to make payment but got stuck at payment gateway. Now i am trying to login using my acknowledgement id and date, but i am getting following error from last 4 days.
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                                        H
                                        harsh pabreja
                                        from Mumbai, Maharashtra
                                        Mar 30, 2022
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                                        Address: Dehradun

                                        I was in the process of registering for nps account. I updated my details and uploaded the required documents. Then i tried to make payment but got stuck at payment gateway. Now i am trying to login using my acknowledgement id and date, but i am getting following error from last 2 days.

                                        "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."

                                        Ack id : 11713899
                                        Ack date :16/09/2021
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                                          A
                                          Abhishek1302
                                          from Jabalpur, Madhya Pradesh
                                          Mar 29, 2022
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                                          Enps — Login fails with Payment gateway error message to my ackno :[protected]
                                          Ack date:- 29/02/2022
                                          Dob:- 13/02/1994
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                                            S
                                            Shah_sh
                                            Mar 29, 2022
                                            Resolved
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                                            Resolved

                                            I've opened the account, PRAN got generated. getting "Unauthorized user" while I'm generating I-PIN for the first time.

                                            Ack no[protected]
                                            PRAN no[protected]

                                            Please resolve it ASAP.
                                            Mar 30, 2022
                                            Complaint marked as Resolved 
                                            It got resolved by customer support team.
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                                              P
                                              Prathi Rajguru
                                              from Mumbai, Maharashtra
                                              Mar 29, 2022
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                                              Dear sir/mam,

                                              I tried making online payment using my debit card for an NPS contribution of INR 50, 000. Transaction got failed at eNPS portal (via billdesk payment gateway).

                                              Now I am not able to log in or make the payment.
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                                                S
                                                Shah_sh
                                                Mar 28, 2022
                                                Resolved
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                                                Resolved

                                                I'm not able to complete the NPS registration due to the following message-

                                                "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of the payment process for registration in NPS #."

                                                Acknowledgement No: 11066050
                                                Acknowledgement Date - 28/03/2022

                                                Request you to please look into this issue on priority and do the needful.
                                                Mar 29, 2022
                                                Complaint marked as Resolved 
                                                It was resolved automatically.
                                                Mar 28, 2022
                                                Updated by Shah_sh
                                                Error message

                                                I'm not able to complete the NPS registration due to the following message-

                                                "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of the payment process for registration in NPS #."

                                                Acknowledgement No: 11091293
                                                Acknowledgement Date - 05/04/2022

                                                Request you to please look into this issue on priority and do the needful.
                                                I'm not able to complete the NPS registration due to the following message-

                                                "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of the payment process for registration in NPS #."

                                                Acknowledgement No: 11180419
                                                Acknowledgement Date - 08/06/2022

                                                Request you to please look into this issue on priority and do the needful.
                                                Amala R's reply, Jun 13, 2022
                                                Hi Puja, was this issue resolved? Just a curiosity to know as I face the same issue now. How long did they take to help you resolve this?
                                                While trying to make payment, the web page got stuck and I had to try again for repayment. But on trying to re-login the below error message is getting displayed.

                                                Error message: The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #

                                                It would be really helpful if you could help me resolve this at the earliest.

                                                Acknowledge id : 11184907
                                                Acknowledge date : 13/06/2022
                                                same issue please help
                                                11262529
                                                15/08/2022
                                                Hello Team,

                                                My payment was not completed as i got the OTP from NPS very late, i am unable to go to the payment section again. It says issue with payment gateway should be resolved. It has been 24 hrs but i get the same message. Please help.
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                                                  N
                                                  NishiSanghvi
                                                  Mar 28, 2022
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                                                  After submitting all the required documents in NPS, I was taken to Payment Portal. Whenever I am trying to make payment following error is seen:

                                                  The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #

                                                  Kindly help and prioritize this.
                                                  Ack No.: 11061367
                                                  Ack Date: 27/03/2022
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                                                    Priyankak@12
                                                    Mar 28, 2022
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                                                    I was in the process of registering for NPS. After providing the details I tried to make a payment but got stuck in the payment gateway. Now I can't log in due to this error "The response from the Payment Gateway for the payment attempt against this acknowledgment number is awaited."

                                                    Ack id: 11064119
                                                    Ack date: 28/03/2022
                                                    It's not resolved yet. Please do the needful urgently.
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                                                      Priyankak@12
                                                      Mar 28, 2022
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                                                      I was in the process of registering for NPS. After providing the details I tried to make a payment but got stuck in the payment gateway. Now I can't log in due to this error "The response from the Payment Gateway for the payment attempt against this acknowledgment number is awaited."

                                                      "The response from the Payment Gateway for the payment attempt against this acknowledgment number is awaited. We request you to wait for the re-try of the payment process for registration in NPS #"

                                                      Ack id: 11064119
                                                      Ack date: 28/03/2022
                                                      Mar 30, 2022
                                                      Updated by Priyankak@12
                                                      It's not resolved yet. Please do the needful urgently.
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                                                        vishesh30
                                                        Mar 28, 2022
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                                                        Address: F-702, Sumadhura Shikharam, Seegehalli Whitefiled, Seegehalli Whitefiled

                                                        Hi Team,

                                                        I was in process of opening the nps account from https://enps.nsdl.com/ website and after finishing the steps i made the payment of 50000/- for my tier1 and Tier2 account.

                                                        Unfortunately the money got deducted and process is not completed.
                                                        Can you please help me with this.?

                                                        Acknowledgement Number[protected]
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                                                          Neha2609
                                                          Mar 26, 2022
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                                                          I'm not able to complete the NPS registration due to following message-

                                                          "Registration against this Acknowledgement ID is pending for confirmation from payment Gateway. Please try again after sometime."

                                                          Acknowledgement No[protected]
                                                          Acknowledgement Date - 26/03/2022

                                                          Request you to please look into this issue on priority and do the needful.
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                                                            NiraliJain
                                                            from Pune, Maharashtra
                                                            Mar 24, 2022
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                                                            I was in the process of registering for nps account. I updated my details and uploaded the required documents. Then i tried to make payment but got stuck at payment gateway. Now i am trying to login using my acknowledgement id and date, but i am getting following error from last 2 days.

                                                            "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."

                                                            Acknowledgment No : 11049135
                                                            Ack Date -23/03/2022
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