| Address: | Jalandhar, Punjab, 144003 | | Website: | www.epson.co.in |
Dear sir,
I have bought epson lx-310 printer its serial no. Is: - q7ey172507 on 27/11/2017 from my earlier experience because i used l565, l380 and m200 before so we are premium customer of epson. I called to cc, submit my complaint no.4163744 as printer is not picking the page, and needed to be configure. The representative mr. Saurav visited to us on 28/11/2017 and said that he don't have any knowledge about dot-matrix printer and can't configure the papersize. He conveyed to us the another senior engineer will visit to us and sort out the problem. But nobody have visited to us. Afterthat i informed many time to our local service center and they assured that shortly any trained person will visit to us. I again on 29/11/2017 informed about this to cce mr. Sayed and they have given me another complaint no 4174101 and said to me to request at service center. Nevertheless, no one reach to us. On 30/11/2017 i again called to cce miss priyanka she said the complaint no. Is not correct. I do not know what is happening in your administration as it seem to me either someone has modified the complaint no from your database.
Today i again informed to cce miss priyanka that still the problem is persists, she again raised the complaint no.-4184499, and same like before assured me that my complaint will resolved as soon as possible. I want to tell you that we are corporate user and having many products from epson. If you can send experienced technician than he can mark the problem we are facing. Therefore, i request to solve this problem as soon as possible.
Thanks and regards,
Dinesh mahinpal
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