Etihad Airways — etihad airways flight ticket payment deducted but ticket not issued (booking ref no:obvkri)

Address:	Hyderabad, Andhra Pradesh, 500028
Website:	etihad.ae

Dear sir,

I have made booking for etihad air ticket and received following message from citrus :
Hello!

Your transaction with etihad airways using citrus was successful!

Merchant order number: 000000810314003189920000100001
Citrus reference number: [protected]
Order amount: 15384.00 inr
Transaction date & time: may 01, 2018 12:45:27 am

But after payment etihad website did not issue me ticket and say "sorry we could not complete your booking".
When contacted etihad airways they say payment has been struck but it will be done in 30 mins, but later next day when i called them etihad they say that ticket is cancelled they will refund amount and asked me to purchase another ticket.
Mean while i have contacted citrus payment and also complaint in consumer forum their reply as this below

Citrus payment solutions customer care's response, may 02, 2018

Hi,

Please note that this is a successful txn via payment id - [protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/payment receipt/account details/cancellation/refund, you are requested to contact the merchant directly with merchant order id - 000000810314003189920000100001 in order to get the status at their end.

Regards,
Citrus support team

https://www.consumercomplaints.in/citrus-payment-solutions-etihad-airways-flight...⇄

It has been so many days but until now there is no response from etihad airways and their is no proof that i will get my money refunded there is only telephonic promise i will get back my money.

Kindly see the attached
1. Bank statement of money deduction
2. Successful payment from citrus
3. Etihad website error message after successful payment.
4. Citrus reply for my complaint.

Awaiting for your reply and action as i am running out of time and provided all required documents.