[Resolved]  Eureka — faulty product

Address:

Gurgaon, Haryana, 122003

I have purchased aquagurad enhance water purifier from kamal enterprise arcadia market, gurgaon on june 10th 2017 and within one and half months time it has got the problem of leakage from the bottom and on 27th july i lodge a complaint. Technician came and check the purifier and fixed the problem, i asked him to stay for 15 min to cross check that weather it has been fixed or not but he denied and by same day evening it started leaking again. Then i again made a complaint to customer care and asked them to put it as a urgent and they assured that within 48 hours it will be fixed. Now today after 5 days nobody has come and when i called them to took the follow up they said one part needs to be changed and but they do not have that particular part and none of them has the information when that part will come.

I asked them that due to this problem my family is not able to drink pure water so kindly replace my water purifier but they denied to do so by saying that it is more than a month and we can not replace it, though my purifier's warranty is for a year.

Kindly help to short out this issue and get my water purifier replaced.