Eureka Forbes — 1 and half year part not made available

Address:

Mumbai City, Maharashtra, 400058

Hi,

This is Nirav Thakkar - [protected] from Mumbai. In 2014 I purchased the best and latest model of Eureka Forbes aquagard Ro Expert. DB Agencies is the service contact provider we paid the contract fee in advance for full year. A part called Dapner or Dafner is damaged. Because of which our aquagard stops working anytime and we have boil the water and drink. The complaint is raised from 18 months now. DB AGENCIES say sir part is not coming from company what can we do. Contacted 2 Supervisors escalation to Eureka Forbes. Mr Sunil Yadav - [protected] & Mr Mukesh Pandey - [protected]. Came to know that Mr Yadav is senior. He has given me 72 false promises of sending the part each week on monday as they have to get it collected from their warehouse. If such service is being provided in Mumbai Metro i can understand the service level quality of Eureka Forbes in other cities. I am planning to throw the machine as it doesnt work but not ready to call MR Sunil Yadav for the 73rd false promise. Being a customer since 20 years i had high regards for Eureka Forbes. Or i think Mr Sunil Yadav should give his resignation for giving 72 false commitments.