[Resolved] Eureka Forbes — 2000 not returned

sathish0503

from Chennai, Tamil Nadu

Address:

600041

Do not take a service contract with eureka forbes!!! Absolutely useless! I took a contract last year in august. Not one visit!!! When you call they promise someone will be in touch. If perchance a technician calls (Rare event) they do not come.
I called again on 16-june 2018 & complained bitterly. I was assured i would get a call. Nothing. Called again on 20th & requested to speak to a manager. I was transferred to "vinayak". He assured me that he would call back in 30 minutes. That was 2 days ago...
I called today & spoke to "vinayak" again. He seemed "surprised" that i had had no call as he had escalated my service request. He has promised to call back. More #.

Obviously eureka forbes does not feel that customers have an option so they can treat them like rubbish.

Time to boycott companies who have no idea of after sales service. I am going to "escalate" this to consumer protection.

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Nov 13, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2018

Eureka Forbes Customer Care's response Dear Sathish,

I completely understand your concern. Please share your registered contact number or customer ID along with your location so that my team can connect with you at the earliest to look into this.

Regards,
Priya

Oct 08, 2018

Updated by sathish0503 [protected] chennai

Verified Support

Oct 09, 2018

Eureka Forbes Customer Care's response Dear Sathish,

Please re-share your registered contact number or customer ID via message as the details provided by you are showing protected. It will help my team to assist you further accordingly.

Regards,
Priya

Oct 09, 2018

Updated by sathish0503 Sathish

Chennai

[protected]