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[Resolved]  Eureka Forbes — 6-monthly water filter maintenance overdue since april 2020- no positive response

Previous amc ended may 2020, in which 6-monthly service due in april 2020 was not done. With repeated phone calls from them, i was made to renew amc for another year. However there is no positive response to my complaints [protected] dated 7 july and [protected] dated 15 sep 2020, except for an automated message quoting covid restrictions. Like many other reputed agencies, eureka forbes should intimate all their customers as to how they will look after maintenance under the prolonged covid conditions. As clean drinking water is an essential need of families, filter maintenance should not be unduely delayed, and should be carried out on priority.
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Complaint marked as Resolved Sep 25, 2020
In response to complaint (Though 5-months late) the service person visited and carried out the 6-monthly maintenance on our aquaguard water filter.

Complaint Status


[Sep 20, 2020] Eureka Forbes customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    72%
    Complaints
    5846
    Pending
    531
    Resolved
    3890
    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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