Eureka Forbes — abnormal delay in attending service complaint

I took comprehensive amc and my contract no. Is [protected]. My ro stopped working on 10th jun. I lodged online compliant but no one turned up. On 12th jun i talked to customer care officer and informed me about the problem, he took my complaint and gave me service request no. [protected] but again no one turned up. On 13th jun i could not able to contact customer care officer on phone and hence wrote email at deepa. [protected]@eurekaforbes.co.in she replied my email and escalated by request and gave me escalated service request no. [protected] but no one still turn up. On 14th jun, i again write email to deepa but it is not answered. Today i. E. On 15th jun'20 i tried to contact customer care officer but could not get through and hence wrote email again to deepa stating the problem and requested her to depute service attendant today itself and if not possible, then return my money paid at the time of taking amc so that i may call another service repairer from ahmedabad but still no reply is received.