[Resolved]  Eureka Forbes — abrogation of amc contract by eureka forbes

Address:

110092

Dear sir

on the 22nd of January I had sent you a mail with following text

""The R O as defined above was under annual Maintenance contract of your company . The performance of your franchisee located in Mayur vihar phase iii has been very poor. After collecting cheque for A M C Contract they lacked sincerity and professional attitude . you check with them how many services were to be given by them as per contract and how many service they have given . Kindly verify my signatures .

The story will be the same again after A M C Contract money is handed over to them . During last year I had spoken to your Call centre and narrated my plight but no relief trickled down to me . To this extent you have squarely failed to honour your commitments towards your loyal customers .

Please let me know how you are proposing to offer me promised number of service during the contract period . thereafter only I shall go ahead with the A M C .

If it is possible please attach my R O With some other franchisee of your company who has better service record .""

you may now be able follow up my mails of 23rd of January . No action on my request was initiated by Eureka Forbes but it appears that the Franchisee of Mayur Vihar phase iii were put in operation who made my life miserable . Their only intention was to complete the formality of meeting requisite number of service which were short during the stipulated period .

It is extremely unfortunate that instead of initiating action against the erring franchisee eureka Forbes let loose the franchisee against me . It is indeed unfortunate . Be it so .

you have squarely failed to address my concerns raised in my mail dated 22nd of January . if I go for annual maintenance for the current year do I face the same embarrassing situation. The franchisee collects the cheque gets paid, Eureka Forbes collects its own share and the consumer does not get services in the period of contract.

Please address my concerns immediately. If you can not do it please give me mail address of your C E O or C O O so that your apathy and negligence is brought to his notice .

It is complaint regarding potable water on which you are sleeping and I am your captive and helpless consumer . your negligence and apathy is msiuse of your dominant position for which you are accountable .

kindly take this issue seriously .

arun
Feb 12
to cccal
(1)Trivedi (2)Arun (3) Kumar (4)Contact No [protected] (5)R M N [protected] (6)DATE AND TIME Not Applicable (7) R O Green (8) kindly read my mail for request (9) Address Flat No 51 Ankur Apartments, Plot No 7 I P Extension, Delhi 110092, National Capital Territory of Delhi
I am confident this data is already available with you .May I take liberty of requesting you to go through my mail and then take action accordingly.

I also wish to record that you could have asked for this data on the day complaint was lodged with you.

I hope and wish that you will do your homework diligently and then come back to me rather quickly.

arun
5:14 PM (2 minutes ago)
to cccal, customercare
Dear Sir,

Please refer to my mail dated 11.02.2018 which was acknowledged by you vide your mail dated 12.02.2018. In response to your queries i had submitted detail information vide my mail dated 12.02.2018. It is shocking to note that neither you have not acknowledged this mail nor taken any action on my complaint.

The short points are (i) Last year Eureka Forbes have not complied with contract provisions and did not offer required number of services at Flat No. 51, Ankur Apartment, Plot No. 7, I.P. Extension Narwana Road, Delhi - 110092. Large number of complaints were lodged against your franchisee. No action was taken by Eureka Forbes against the Franchisee. No reply have been received by me on this account from you.

(ii) I am your captive customer and i have to necessarily get the AMC renewed from you. In the prevailing circumstances of non furnishing of requisite number of services by Eureka Forbes during AMC period i wanted a written commitment from Eureka Forbes that such insincere abrogation of contract will not be done if i take a fresh AMC.

You have been avoiding and neglecting my complaint willingly. Kindly note that this willful negligence towards not attending to my complaint goes against Eureka Forbes squarely. Eureka Forbes will be entirely responsible for all consequences arising out of this crass negligence. I as a consumer shall have all rights under the law of land against Eureka Forbes.