[Resolved] Eureka Forbes — Acquaguard Servicing

mkumaru

from Bengaluru, Karnataka

Address:

560062

I had registered a complaint regarding leakage from my acquaguard nano acquasure unit.
The service personnel did not turn up for three days. This is the third time leakage has happened. I have also paid up 3000 last time around.
For a company of this stature, I had expected better customer service.

Date of incident: 12th Jan 2017
Date of filing complaint : 13th Jan 2017
Unit Name: Nano Aquasure RO unit
Desirable resolution : Repair as per service guidelines
I have called the support center multiple times and no one seems to be bothered to turn and examine the issue.
Complaint Number: [protected]

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Feb 22, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2017

Eureka Forbes Customer Care's response Dear Customer,

Thank you for bringing this to my notice. I'll check it with my service team at Bangalore and get it resolved at the earliest.

Regards,
Priya

Verified Support

Jan 22, 2017

Eureka Forbes Customer Care's response Dear Customer,

As per the feedback received from my team, we understand that your issue has been resolved.

Regards,
Priya