Respected sir,
I am shaiju. S, sandhya nivas, ayirakuzhy. P. O, chithara, 691559, kollam, kerala.
I have purchased a product as described in the subject box on 4/08/2016 and was installed on 09/08/2016. The unit sl. No is [protected]. I have received a message from your company for the renewal of the warranty period of the product. As per the message i contacted to the service center and i was informed that with an installment of 1880rs/- the service will be activated. As per my booking one of the serviceman named syam kumar (Cell no:[protected]) has received the payment with an contract receipt no:[protected] on 09/08/2017 and claimed that the purifying filter will be serviced/replaced as per the terms and conditions of the warranty period.
And till the date 10/12/2017 we have not received any of the services including the cleaning/replacement of the filter as claimed by service center.
The product is not providing pure water and the colour of the water has changed to slightly yellowish. I have contacted to the service men several times and he replied that the filter is not provided to them and the it will be delivered shortly. He is repeating this reply for over 4 months. I am disappointed with your service. Kindly resolve this problem.
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