Eureka Forbes Agency At Khanna Kudhiana — Deficiencies in services rendered and defective spare parts

Address:

Ludhiana, Punjab

Sir, We have been maintaining Aquaguard water filter and candles of the filter were replaced in March 2015 and filter started malfunctioning after four months i.e. in july 2015 and made complaint with the local dealer. Mechanic of local dealer visited and found that water not passing through the candles properly hence not supplying water to the tank.That I mean that the candles were of inferior quality while earlier candles were working for one to one and half year normally. During his visit he also advised to change the sensor controlling the water supply which I have replaced on his advice. After almost 20 days of this exercise the filter started leaking and I again requested to local dealer and mechanic during his visit found that motor in the filter has started leaking due to defective candles, through which water was not being passed properly and advised me to replace the motor. In view of above, I have observed that the company has appointed untrained mechanic and did not found the exact fault at their first visit or they want to loot their customers by be fooling them. In my filter if motor of the unit was replaced at the time of replacement of candles in March 2015 which was generated very low pressure as I complained to them, due to improper pressure of water through the candles caused jamming of dust and other particles jammed in the candles resulting in leakage in the motor and loss of money incurred unnecessarily on replacement of candles and sensor.I view of above I want replacement of motor at company cost as it is their fault and harassment to me while company representative refused to repair at their cost..