[Resolved] Eureka Forbes — amc and registration online | |||||
I am disgusted and disappointed by eureka forbes customer care. If you visit their website you will find it is a very simple process to buy amc online but in reality the story is much different and horrendous. I have calling, chatting and various aquaguard customer care numbers and email ids but till date i am unable to register myself online so that i can purchase the amc. They have various means to cheat the customers, will give one example - i want to buy new amc for 1 year which costs 1960/- but i have to pay additional 465/- because its a new amc. The trick is if you order online they will not charge you 465/- but will send one technician who will charge 465/- for simply visiting your home. Can you please eureka forbes team explain me what ridiculous terms are these and why all these are not mentioned on your website? Was this information helpful? | |||||
Oct 5, 2018 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Aug 14, 2018 Eureka Forbes Customer Care's response Dear Bandana, I completely understand your disappointment. Please share your registered contact number and location here. I'll surely have my team get in touch with you to assist you further. Regards, Anita Verified Support Aug 20, 2018 Eureka Forbes Customer Care's response Dear Bandana, I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest. Regards, Anita Verified Support Sep 03, 2018 Eureka Forbes Customer Care's response Dear Bandana, As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query. Regards, Anita | |||||
 2 Comments | |||||
Comments
I purchased eureka dr series water purifier.
B4 2 years.
Namc purchased .
No technician comes after repeated calls and mails.
Problem of red light blinking is not solved
During amc.
They suggested me for new amc bfroe prev amc renewal date, which is after 1 month.
Disappointed repeated by ur service.
There is no co ordination in company.
No system to solve complaint as mentioned on website-2 hours.
False promises .
For each call or mail routine answer within 24 hours promise each time for same complaint is followed up .
B4 2 years.
Namc purchased .
No technician comes after repeated calls and mails.
Problem of red light blinking is not solved
During amc.
They suggested me for new amc bfroe prev amc renewal date, which is after 1 month.
Disappointed repeated by ur service.
There is no co ordination in company.
No system to solve complaint as mentioned on website-2 hours.
False promises .
For each call or mail routine answer within 24 hours promise each time for same complaint is followed up .
Eureka Forbes Customer Care's response, Jul 12, 2019
Verified Support
Dear Rajesh,
This is definitely not the kind of experience we strive to provide. Please share your registered contact number/customer ID here. I'll have my service team connect with you at the earliest to further assist you.
Regards,
Anita
This is definitely not the kind of experience we strive to provide. Please share your registered contact number/customer ID here. I'll have my service team connect with you at the earliest to further assist you.
Regards,
Anita
Eureka Forbes Customer Care's response, Jul 23, 2019
Verified Support
Dear Rajesh,
As I haven't received your details, your complaint has been closed from my end. Do connect in case you need any further assistance, and I'd be glad to help you.
Regards,
Anita
As I haven't received your details, your complaint has been closed from my end. Do connect in case you need any further assistance, and I'd be glad to help you.
Regards,
Anita
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Very worst coustomer support
Kindly send in your registered contact number and location here. It will help my team to get in touch with you to address your concern.
Regards,
Priya
Kindly send in your registered contact number and location here. It will help my team to get in touch with you to address your concern.
Regards,
Priya
I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.
Regards,
Priya
As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.
Regards,
Priya