[Resolved]  Eureka Forbes — AMC complaint on water purifier

Address:	Mumbai City, Maharashtra, 400080
Website:	Consumer complaints.in

Under AMC contract no.22373965 dt.18/06/2013, for subject empty; company has been totally irresponsible and shown callous attitude with no accountability in servicing and attending to complaints. The co;'s outsourced agents are unskilled and irresponsible and try to harass customers rather than supporting them with no data being monitored on complaints and having no information on their system about anything, w.r.t. Product, customer etc;.Even Eureka Forbes do not have any info about product, contract, customer etc; in their system and no follow up on their outsourcing agents .The co; do not even monitor action on complaints or follow ups. The present AMC ends on 18/05/16 and since 12/05/16, no one has bothered to see the functioning of the eqpt; in spite of repeated follow ups with co; even after talking to co;'s service manager Ms.Leena (lower parcel office) on 20/05/16.