[Resolved] Eureka Forbes — amc contract receipt no.[protected] for the period from 05-jun-18 to 04-jun-20 | |||
I have one water purifier machine of eureka forbes limited – crystal model, installed at my house at remuan, talcher, dist. Angul (Odisha), pin-759100 since 2012. The machine is under amc vide contract receipt no.[protected] with eureka forbes at talcher which valid from 05-jun-2018 to 04-jun-2020. As per the contract, free replacement of consumables and periodical service to be given on annual basis. Further, two periodical service would be provided annually including one set of consumables would be replaced. But it is regretted to intimate that after doing the amc since jun 2018 no service person has been visited my place for maintenance of the machine as a result of which me and my entire family has been suffering from health issue. As per the contract, the service engineer of m/s eureka forbes ltd should make two periodical service in a year and replacement of its usable like filter and related accessories etc. Upon enquired to the service person today, he told that he has some personal work during this period and that is why the periodic maintenance has not been done in time. This type of version is really pathetic and uncalled for from a respective organisation like m/s eureka forbes. It is therefore, my grievance may be noted for its suitable action as per following; 1. The contract may be extended for a further period of one year w. E. F 4-jun-2020 – as the amc service benefit was not given to me in the 1st year of the contract. 2. Immediately replacement of filter and other related accessories of the water purifier Your early action in the matter is highly solicited. Regards, Bn sarangi At. Remuan, p. O. Hatatota, talcher-759 100, dist. Angul (Odisha) Mobile : +91 [protected], [protected] Email : brahmananda. [protected]@adityabirla.com Was this information helpful? | |||
Nov 18, 2019 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Oct 18, 2019 Eureka Forbes Customer Care's response Dear Sarangi, I'll definitely look into this and assist you with the same. I've shared your details with my service team in Angul and they’ll connect with you as soon as possible to assist you further. Regards, Anita | |||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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I'll surely have your service request raised with the relevant team. Please share your registered contact number or customer ID so that I can initiate this quickly.
Regards,
Anita
I am yet to receive the requested details from your end. Kindly help me with the same as it'll enable me to resolve your issue faster.
Regards,
Anita
As I haven't received your details, your complaint has been closed from my end. Do get back in case of any further query. Thank you and have a great day!
Regards,
Anita