[Resolved] Eureka Forbes — AMC done for a period of 3 years and got only one service till date. No service thereafter. | |||||
I got an AMC done for my Inova UV water filter for the period of 3 years (22/03/2014 to 21/03/2017). I got only 1 service in the first year. I have not received any service thereafter. This has caused lot of health problems to my family and it is clearly attributable to non-service of the Inova water purifier. I made several telephone calls to the call center and except for the complaint nos., I did not get anything. I urgently need my machine to be serviced. Also I need all the missing services to be rendered in the coming years. I have all the necessary papers to file a complaint to the consumer court. Kindly treat this urgent and serious. Failing which I shall file a suit against Eureka Forbes claiming all the hospital & medical expenses of my family in last 2 years. Was this information helpful? | |||||
Apr 27, 2017 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Mar 01, 2017 My car bhopal's response Dear Sir/MamThis it to inform you that we my car Bhopal taken AMC from you, we called you for service but no one visited at our place, even we complained to you, only you are generating complaint no why? U r not capable to resolve our complaint, kindly look into this matter Verified Support Mar 07, 2017 Eureka Forbes Customer Care's response Dear Vivekanand, I am displeased to hear about your experience. Be assured my team at Thane shall surely get in touch with you to service your product. Regards, Priya Verified Support Mar 15, 2017 Eureka Forbes Customer Care's response Dear Vivekanand, I've received an update that your issue has been resolved. Do let me know if you need any other help. Have a nice day ahead! Regards, Priya | |||||
 2 Comments | |||||
Comments
Product delivered on 30.12.16 and yet nobody has come to installation.
I have been following up for more than 20 days no action. Eureka forbes has does not car about customer.
I have been following up for more than 20 days no action. Eureka forbes has does not car about customer.
Eureka Forbes Customer Care's response, Mar 7, 2017
Verified Support
Dear Prashanth,
I know you're displeased due to this. Please share your registered contact no./customer ID and I'll have my team to get your product installed at the earliest.
Regards,
Anita
I know you're displeased due to this. Please share your registered contact no./customer ID and I'll have my team to get your product installed at the earliest.
Regards,
Anita
Eureka Forbes Customer Care's response, Mar 8, 2017
Verified Support
Dear Prashanth,
I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.
Regards,
Anita
I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.
Regards,
Anita
Eureka Forbes Customer Care's response, Mar 17, 2017
Verified Support
Dear Prashanth,
As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.
Regards,
Anita
As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.
Regards,
Anita
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I will surely help you with this. Please share your registered contact no./customer ID and I'll have my team to look into it as soon as possible.
Regards,
Anita
I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.
Regards,
Anita
As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.
Regards,
Anita