[Resolved]  Eureka Forbes — amc fraud

Website:

www.eurekaforbes.com

Im anand from trichy. Currently i'm using aquaguard enhance ro+uv model. Presently it is under amc. On[protected], water leakage was happened in my product.

I raised complaint on web (Ref: complaint no - [protected], database complaint no. [protected]) and called our regular service engineer directly. He came after two days and asked rs.3500/- for replacing water pump. I told him that the product is under amc and request him to replace the part under the amc. But he is refused to replace and saying that the fresh part is very costly.

Then we asked what is the use of placing amc and he was silent and request us to speak to higher officials. But with in two days complaint was closed with message saying that your complaint was successfully resolved.

Then we wrote mail to their customer service. From customer service, they open service ticket again. But after two days, i got sms saying that my complaint has been succseefully resolved without any service.

Till now they refused to replace the part which is under amc and issue is not resolved.

They simply cheating customers with fraud amc. They wont repair anything under amc.

Don't place any amc for eureka forbes product. Their representative will cheat customers with hoping words. But they won't replace any faulty components.