[Resolved]  Eureka Forbes — amc fraud on infiniti - intelligent water purification system

Address:Coimbatore, Tamil Nadu, 641015
Website:www.consumercomplaints.in

I am mahendar from coimbatore, we have been using aquaguard water purifier from eureka forbes from the past 10 years with compulsory amc system during installation.

We were asked to change new water purifier even to old one was working good, as they escape from amc service or replacement constraint.
Unfortunately our new water purifier (With amc of 3200)
Is not working, water is coming very slow, and it tooks 45 minutes to fill in one pot. Now the problem is

We are not able to contact right person from local /or customer service number mentioned in internet is either not working or they says as false number.

As the awareness to all aquaguard user, please be informed that don't make any amc unless to find exact address of service location,
I say product is good but service point of view, cheating and fradness

My amc date : 06/02/17
Contract receipt #[protected]
001024/15/2/17/cub
Customer code : [protected]
Customer name mahendran, coimbatore
Amc period : 06/02/17 to 05/02/19
Nearly one year going to be completed, nobody coming for service. Fraudrant service...
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Mar 4, 2018
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Jan 28, 2018
Eureka Forbes Customer Care's response
Dear Mahendran,

I've escalated your concern to my team in Coimbatore. Be assured, they'll get in touch with you at the earliest to address the same.

Regards,
Anita
Complaint comments 

Comments

Dear Anitha
Thanks for your immediate action
Local Area manager just now called me and assured to send a service man

Now, we believe your network, only thing is lack of communication somewhere
Anyhow thanks onceagain for your action and we expect your further support always with end users please.
Mridul Roy one of the executives from your company has cheated me of over 10, 000/- claiming my machine is damaged and needs to be replaced. My regular service guy from same company came checked and found it alright. This kind of fraudulent behavior is unacceptable from the company

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