| Address: | Mumbai | | Website: | eurekaforbes.com |
1. I had purchased On line, Gold AMC for 24 months for my Genius+ aqua guard water purifier on 05 Oct 2023, vide Eureka Forbes Receipt No [protected] . I paid Rs 10229.00 using my Credit Card .
2. Eureka Forbes called me and informed that a Technician would visit and service my Aqua Guard within next 48 hrs .
3. On 10 Oct I called up Eureka Forbes Customer Service and informed them about non service of the Aqua Guard . The Customer Service person assured service within 24 hrs and gave me a complaint No – CM[protected] .
4. However no Service engineer visited nor I received any call from them till 18 Oct 2023. I then realized that I have been Defrauded by Eureka Forbes, and asked them to treat my AMC purchase as Cancelled and refund my payment of Rs 10229.00 at the earliest.
5. Till now there has not been any acknowledgement or response from Eureka Forbes on my refund request . A mail received on 20 Oct 2023, says that AMC money can not be refunded, as per Company policy – though they are unable to deliver Service or Product . Incidently, no such policy Warning is displayed while a Customer makes payment .
6. Eureka Forbes should not resort to selling a product online for which they are not able to provide service, it is an act of mis representation with intent to Defraud a customer .
7. Would request Strictest action against Eureka Forbes for such Business Practice .
8. Copies of their Receipt and Mails are attached for perusal
Regards
Col Deepak Kumar Bhattacharya, Retd
[protected] Was this information helpful? | 
I want to throw the filter as it is useless and want to purchase of some other company.
My amc period has not even started and how can refund be denied
my amc bill no. Is i[protected] customer id is [protected]
my hard money is with you for no reason