| Address: | B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen, Off Ganpatrao Kadam Marg Lower Parel, Mumbai - 400 013, India. | | Website: | www.eurekaforbes.com |
Service Request # CM[protected] : I renewed my AMC on 20.04.2023 by paying Rs. 2700 and an automatic service request generated for Cartridge replacement. Without replacing Consumables service request was closed surprisingly on 30.04.2023. On Asking your service provider in Chandrapur (Mobile No. [protected]), I was informed that it was closed by mistake. Therefore, new service request was raised
Service Request # CM[protected] : as my earlier request mentioned above was closed without attending it, a new service request generated on 03.05.2023. Without attending it again service request closed today i.e. on 25.05.2023. i am trying to call your service provider in Chandrapur on (mobile number - [protected]), but he is not answering my call.
Service Request # CM[protected] : You have mentioned that "Within 24 hours, a service technician will be sent to resolve your request. Your concerns have been escalated to the senior team members for prompt action". But regret to inform you that, no one has yet contacted me nor came to replace the Cartridge even after more than 2 months from AMC renewal. Everyday I am getting the same answer that "complaint CM[protected] is open and will be addressed in 24 hours" and no one is turning to replace cartridge.
If you cant replace the Cartridge, you are requested to refund the amount
of Rs. 2700 immediately without any further delay. I will look for another
service provider.
Your immediate response will be highly appreciated.
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