Eureka Forbes — AMC services of Eureka Forbes RO

Address:

New Delhi, Delhi

I was a proud owner Eureka Forbes Auqasure RO water purifier 3 months back. But the recent turn of events has just eroded away my confidence in the quality of Eureka Forbes products & services. After one year for satisfactory usages of RO, I took AMC of the product trusting the services in Nov’15. As per terms all the filters were replaced and service guy assured me that I need not worry for one more year. Now I realize that was an intended pun on me. On 26th Feb’15 I noticed black particles in my water tank and reduced flow for which I complained with pics to customer care . The complaint was attended on 5th March’15 .However within 15 days, I noticed the same black deposits in tank with almost NIL water flow. I escalated the matter and the technician attended my home. As expected he said that the carbon filter needs to be replaced and I have to pay for it as per policy. I was surprised, why should I pay for a product replaced only 4 months before. After insisting I was given a free replacement but now I have to worry about other filters in place. I was assured I was being given new genuine products at the time of AMC but now I realize that none of filters were in sealed pack. I was either handed over the refurbished products as the products are the sole discretion of service franchises or Eureka Forbes has started minting money over substandard products which don’t even last for 6 months. A good way to make money, at first charge the customer for AMC and then by handing sub-standard products, keep changing the filters and making money. The guy even took back my old filters which might be used to fit in other machines in the name of AMC. It would be pretty interesting if Eureka Forbes checks that filters are new or refurbished ones. As I think, any new product does have a warranty for at least 1 year/6 months and if as said that all the filters have been replaced with new, I believed RO should be as good as new one but not with Eureka Forbes at least. Also no receipts are provided for individual filters. The so called new carbon filter worked for 3 months with external filer in place/inlet water TDS measuring only 120-150 / no refitting /service only by authorized service center/ usage of hardly -6-8 ltrs a day. I have learnt from my mistake and will perhaps never opt for Eureka Forbes RO or the AMC service again. Anyways I am pretty sure the strategy is working for Eureka Forbes and my letter will not be given heed to. Dikins [protected] dikins.[protected]@yesbank.in