[Resolved] Eureka Forbes — AMC with Eureka Forbes | |
I have Aquasure Nano Ro water purifier. I have an AMC with Eureka forbes for the same. I had given a complaint on 16th Oct 14 (No.[protected]. The registered number is [protected]
I had given the complaint on 16th October. Any technician neither attended nor responded for the complaint.
After repeated calling the customer care, service manager Mr.Dinesh (ph [protected]) and Divyashree services (ph [protected]) call was attended on 21st Oct but not yet completed.
The membrane needs to be replaced. The service franchisee (Divyashree Services) tried to cheat me by replacing with used membrane. I did not agree for that.
Also the service franchisee took away the old the filters/candles which are treated as consumables. (I doubt he may use the same for some other customer).
Any number of calls to the franchisee and fixing up the time to complete the call by applying leave to my office and waiting for him is of no use.
The franchisee is not doing the job and Eureka forbes is not bothered about that. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. | |
 2 Comments | |
Comments
Eureka forbes service personnel now are changing their tone and asking me to pay extra amount to replace the parts which are agreed upon in the agreement. Also they are asking me to return the AMC agreement. Initially I have paid the amount asked by the service executive through cheque and taken the AMC. But now they are taking aback saying there is some mistake. Is it my problem? Why should I return the agreement? Is it fair on the part of Eureka forbes to trouble the customers like this for whatever reason from their side? I expect Eureka forbes to stick on to the service agreement if they are really looking forward to have a long term relationship with the customer
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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We request you and give us another chance to serve you with the best we have.
We have made a note of your concern details, our executive will get in touch with you and resolve your issue at the earliest.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team