Eureka Forbes — Amount not refunded for defective product

Rishi.7200

from Bengaluru, Karnataka

Address:	560078
Website:	www.eurekaforbes.com

I purchased an Air Purifier online. The product was defective and I was given a replacement which was also defective. The company engineer came and inspected the left as he could not identify the problem. I initiated 30 day money back policy and asked for refund in the mid of Dec 2015. It is almost a month now and I have raised 5 tickets and all I hear from the so called CustomerCare is "we have escalated this to backend". Whose backend, I am not sure, as the so called backend has not yet called me during last 30 days and after 5 complaints. Last complaint no is 94257816.

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Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Hi Rishi,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Hi Rishi,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team