Eureka Forbes — Amount Refund

Address:Chennai, Tamil Nadu

My customer number is [protected]. Bought RO+UV for the price of rs.15990 on April[protected]:45:45 pm. The customer representative said the product will be received on or before April-27-2014. But till May-03-2014 i didn't receive the product. So I called the customer care(May[protected] for amount refund. They gave an TicketID[protected] for the amount refund. Called the customer care on May-07-2014, to know will my amount will be refunded. He said soon it will be refunded. The process is on going. Called the customer care on May-10-2014, to know will my amount will be refunded. He the same.
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Eureka Forbes customer support has been notified about the posted complaint.
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Dear Babu Kumarasamy, we are sorry to hear about your experience and regret the inconvenience caused to you.

Please allow us to have this checked, we will look into this matter and help you with the best we can.

We request you to give us another chance to serve you.

We have made a note of your concern details, our executive will get in touch with you and resolve this issue at the earliest.

Regards,

Eureka Forbes Team
It is 15 day from the reply Eureka Forbes Team in this forum, nobody contacted me till now.
Today Anuradha called from Eureka Forbes and asked how the product is working.
I replied, I didn't receive the product and you are asking how it is working.
Then asked for the Final Receipt and the 6 digit number.
She also said you bought from manigandan(the sales rep)
I replied yes.
Then she said we will reply soon.

Then my wife called her when we will receive the product/amount.
She said within in 24 hrs the issue will be solved.
My wife replied when ever we spoke we are getting the same reply, but we didn't receive the product/money yet.

I have attached the receipt for the product we bought.

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