Eureka Forbes — annual maintenance charge taken but service not provided

Dear Sir

This is to bring to your notice that my Annual Maintenance was due during lockdown period in April 2020. I had receive a message that due to lockdown services which was not done shall be done thereafter as and when lockdown eases. However unlock started gradually since July 2020 and thereafter it became normal. Nobody came for services. During October 2020, when my AMC was renewable then a person from the Comapny came to Renewe and do the service after an year. As per my terms of contract minimum 2 services shall be done by the Company in every six months and if required in between i shall call them.
I wrote several mails and spoke to several executives regarding policy for which i had made the payment but no services being provided by the company, none of them will to provide me the same. I had also requested to extend the AMC for six months but they denied to do so.
These are Restrictive Trade Practice being followed by the Company.
I put claim for 20 Crores of Rupees for Non Performance of this contract.
Kindly take the above submission into consideration.

Regards
Shashi Kant Dalmia
[protected]