Eureka Forbes — Aqua guard classic water purifier: no service regarding

Address:

Satara, Maharashtra, 415002

I have purchased aqua guard classic on 11/11/2014. Salesman had assured six monthly service during warranty period. During this period sales persons visited at least 4-5 times for showy care. Every time we reported him that no service person visited for service, but of no use. During last 5 months i lodged complaints twice through sms. Every time i had a return call of service person in response but no person turned for service. Once i complained with company's new dealer over here (Satara, maharashtra) in an exhibition. He agreed for service, but the same story repeated. When every person from the company behaves in the same manner, fault is on account of the company. Strong marketing & worst service. I think, once sales are over company's responsibility is over. One should not rely upon the company for service.
To whome so ever it may concerned, i would like to ask whether-
1. Is there six monthly free service really assured by company, or salesman give fake assurance, just for the sake of sales ?
2. Responsibility is in whose part if any damge/major fault occurs due to lack of service in time?
3. Why do we always see company’s salesmen, but never see any service person?

Now filtered water is giving bad smell. I don’t think i would be able to get it repaired from any of the ‘eureka forbs’ service dealers. The only way left with me is to throw it away & go for a new one. Definitely i will not go for ‘eureka forbs’ now. There are so many options in the market today.