[Resolved] Eureka Forbes — Aqua guard Model Nova not working properly

pawan k saini

from Chandigarh, Chandigarh

Address:

Chandigarh, Chandigarh

Permanent customer code No. [protected]. On 13/6/2014, I made a complaint which was registered at No. 76745183. The problem was not solved. Thus, I again lodged complaint on 17/6/2014 and 19/6/2014 vide No. 76797414 and 76833764. The problem is still not solved. But today morning, I received a message that AC BLOCK(P) MRP 450.00 AND PF CANDLE SLEEK (AR) (P) MRP 375.00 are replaced free of cost. Immediately, I contact on helpline No. to intimate that my complaint is not yet attended. The official on customer care assured me to check and inform me on my cell phone after one and half hour. But, I am not informed up till now.

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Aug 14, 2020

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

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Comments

himanshu upreti

from Pune, Maharashtra

WHAT IS THE RIGHT TIME OF REPLACING THE AQUAGUARD PF CANDLE SLEEK MRP-355Rs.?

Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Dear pawan k saini, we are sorry to hear about your experience and regret the inconvenience caused to you.
We request you to give us another chance to serve you with the best we have.
Please allow us to have this checked, we will look into this matter and take the necessary measures to ensure adequate resolution of your concern
We have made a note of your concern details, our executives will fix an appointment at your convenience and resolve your issue at the earliest.
We deeply value your relationship with Eureka Forbes and will resolve your issue on priority.
Regards,
Eureka Forbes Team