[Resolved]  Eureka Forbes — aqua guard purifier not working for last 15 days (complaint-[protected])

Dear sir/ madam,

It is with great disappointment & dissatisfaction that i'm writing this mail to you. We had purchased aqua guard purifier last month & since then it has stopped working twice. We are buying mineral water from last 15 days since your service team is incapable to support the customers on time & inspite of repeated followups & calls fail to deliver service which the customer expects from such a well know brand.
I had even written to ms. Vinath hegde
(Head crm) but have not received any response till date.
With this i demand the current equipment be replaced with a new one & reimburse complete amount we have spent on mineral water.
In case i don't receive your feedback by today, i will be left with no other option but to go public & consumer court for redressal.
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Oct 11, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Sep 08, 2017
Eureka Forbes Customer Care's response
Dear Pavan,

Request you to share your registered contact number/customer ID. I'll have someone from my team to get in touch with you to fix the issue in your product.

Regards,
Anita
 
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