[Resolved]  Eureka Forbes — Aqua guard & vacuum cleaner

Address:	401101
Website:	www.eurekaforbes.com

Despite of being under Service Contract, Eureka Forbes has failed totally in providing services. (Service Contract Receipt No:[protected] dtd 16/11/2014 for the service period from 30/11/2014 to 29/11/2016.)
I am complaining since last 3 months, but till date the services are not being provided. 1st complain was lodged on 25th December 2015 ( complain number [protected], follow up activity number [protected] ) after that complaints were lodged couple of times in January & February 2016, for which separate complain number were not provided, stating my complain number is already registered. Every time assurances were given that the technician will visit within 2 days.
After following up for 2 months once again I lodged a complain on 27/02/2016 ( Comp. No : 85883974 for Aqua Guard & Comp. No: 85884331 for Vacuum Cleaner ). I even spoke to Area Manager Mr. Rajesh Shinde ([protected]) on 08/03/2016 and expressed my concern and displeasure on the Services NOT being provided by Eureka Forbes. Mr. Shinde assured me to look into the matter personally and resolve the matter in 2 days. I once again spoke with Mr. Shinde twice on 10/03/2016 and again on 17/03/2016, but unfortunately his assurances to resolve the matter did not yield any results, as nobody has turned up till date to look into the matter and give the due services. After every complain somebody from Eureka Forbes will call up and assure me that the technician will be sent in 24 hrs, but alas!!!
May i request you to kindly take up the matter with the company and do the needful.
My confidence in Eureka Forbes has shattered due to this of treatment being provided to customers like who have been with the company since almost 2 decades.

Thanks & Best Regards
Jagat Gosalia