[Resolved]  Eureka Forbes — Aqua Pure RO UV stopped working within 24 hours of escalation

Address:

Chennai, Tamil Nadu

I am so sad and feel ashamed that I worked for Eureka Forbes once. They are absolutely not worried that their service is not good because of the volume they have got but they should understand that they are not monopoly anymore and its a tough competition to crack to sustain in the business. With this current attitude their days are numbered. I bought a RO+UV about 20 days before and got it delivered on 2nd of May. The installation was done on 3rd of May and the system stopped working within 24 hours. When we called the installation guy he asked for 2 days to come back but we registered complain [protected] after I struggled raising a fault online. 1) I called their customer service 3 times and after the guys spoke to me and understood that I wanted a ticket to be created, to my surprise they disconnected the call. 2) I raised one with SMS and called them to give the service request details and they blindly gave a Turn Around Time of 24 hours. 3) Nobody came and the installation chap came and inspected the service only to say some electrical component has gone faulty and he will fix in 2 more days 4) After two days when I call him, he says he is out of station and that I should be contacting someone else. 5) I try to escalate this problem on the Eureka Forbes portal and boy what turns up is even so weird. It says that " reference number entered is invalid". They don't recognize their own request number" 6) I speak to the call center executive asking for details and they are completely unwilling to escalate their supervisor. Either over loyal or the supervisor would have scarred them not to raise. If not both, then there is no concept of supervisor 7) I call up Kamesh, the local service manager @ [protected] and there is only false promises 8) I call up Venkatachalam the head of service our area @ [protected] and he gives another set of false promises and asks me to call a person by name Thangaraj 9) I call up Thangaraj on [protected] and that guy just does not pick up calls. Can you guys help resolve this problem for me please and also warn all consumers to refrain from this prodcut please. Regards Vinoth Kumar [protected]