| Address: | Puri, Odisha, 752001 |
Dear Sirs,
AQUA TROUBLE
Please take note of the following details:
• Name of the customer:- Madhab Mekap
• Customer ID:- [protected]
• Model:- Reviva- RO
• Customer’s Address:- Salabega Lane, Hospital Square, Backside of Hotel Sri Rama, P.O. & Dist. PURI, Odisha, Pin- 752001
• Mobile # [protected]
• AMC- Available upto 27/05/2017
The fact of the matter is that Iam disillusioned and disappointed with the disservice of the local dealer who is keen on deputing quite unprofessional, unqualified, under-trained and incompetent mechanics who have kept me engaged and worried during the past six months, especially since the first free service provided to me on completion of six months of AMC.
So far as my credentials and credibilities as an aqua-customer is concerned, I have been using such product for more than three decades. While in service, my organisation gave me this and after retirement, , I have continued using this since 2006.
Previously, your earlier dealer gave me the same treatment as the present dealer and I had no other go but to lodge consumer complaint twice in the past and this time it is not better. Also, in the past a feedback form was signed and delivered to the mechanic every time he came for fault repair; but this was inexp;icably discontinued for the past few months as the mechanic leaves the residence without attending to his job properly. This is may very well be termed as disservice.
It is surprising that your helpline is helpless and they only record and contact the dealer for resolution of complaints without going deep into the matter to find a solution to my perennial problem.Your customer executive while talked to in the past gave me only some routine reply that the problem would be resolved within 48 hours.
How can I get justice and where from? How can my problem be solved?
I appeal to the Aqua Management Team to investigate into the matter and take action as appropriate or else action as felt necessary will be taken by me.
Thanks, Regards
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Contact Details:
1) Pratik Singhania, Marketing Manager: pratik.[protected]@eurekaforbes.com ([protected])
2) Shashank Sinha, AVP Marketing: [protected]@eurekaforbes.co.in ([protected])
3) Marzin R. Shroff, CEO Sales & Marketing:: [protected]@eurekaforbes.co.in
4) Teresa Dsouza, Secretary to CEO: teresa.[protected]@eurekaforbes.co.in
[protected]
Despite the completion of the project as per the exact requirements communicated to us time and again and well within the timelines Mr. Pratik Singhania refuses to pay us the promised fees of INR 50, 000/-
Even our legal actions are being taken casually and are being intentionally ignored and answered casually to harress us further and stretch the matter.
Cheapest people and company that I have seen in my life.
Marketing Manager cheats,
AVP send half informed, sarcastic, arrogant and unprofessional mails on being sent a detailed mail,
CEO is happy hiding in his office enjoying being the leader of a team that cheats and deceives people. As long as the company pays him a fat salary he will happily close his eyes to all kinds of inefficiencies his people exhibit. So much for his LEADERSHIP
If it helps mail or call these (num given above) and tell them how inefficient this stupid company is with idiots like them.