[Resolved]  Eureka Forbes — Aquaflo DX water purifier complaint

Address:400615
Website:www.eurekaforbes.com

Hi,

I have aquaflo DX water filter which stopped working suddenly, I registered a complaint on the 22nd of June and was told by your advisor that a person will visit within 48 hours to fix the issue. I waited till 24th however no one came.. I called back after few days and was told that a person will come in the evening or the next day morning but still no one has come.
I spoke to a supervisor too who promised that a person will come in the evening on the 28th June and till date no one has come.
Yesterday I spoke to a manager (Hemant gaikwad) who promised the same thing but till date no one come to fix the issue.

This is worst service that I have ever received from such a reputed company.

Regards
Terry Dsouza
Was this information helpful?
No (0)
Yes (0)
Aug 7, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Jul 02, 2017
Eureka Forbes Customer Care's response
Dear Terry,

Your concern has been answered on Facebook. Please share your contact details there as it will help me assist you further.

Regards,
Piyush
Complaint comments 

Comments

I have purchased a new water purifier about 30 days back. All attempts to get it installed have not worked. You call centres appear to be just noting down without executing /doing half hearted job.Could you direct someone. Address is- E4/19FF, DLF Valley, Near Amravati Enclave, PO Chandi Mandir, Panvhkula134107.
Eureka Forbes Customer Care's response, Jul 10, 2017
Verified Support
Dear NarinderJit,

Kindly share your registered contact number/customer ID and my team will get in touch with you soon to install your product.

Regards,
Priya

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Eureka Forbes
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7759
    Pending
    412
    Resolved
    4407
    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
    View all Eureka Forbes contact information