Eureka Forbes — Aquagaurd Total REVIVA+ NF WP Tap Broken

I purchased a Aquagaurd Total REVIVA+ NF WP (New) [protected] Customer ID: [protected] on 07/12/13 and its tap got broken. I called to many no. of Eureka Forbes sales person and there helpline no. [protected]. inspite so many call they had not even replaced my broken tap on request and also they are not servicing properly. when i first called to helpline no. she reffered to supervisor to talk and explain the problem about tap.Then i called supervisor after having done complaint at helpline no., he told me that he dont know what type of problem i have he had no idea no record in there list. My tap is broken and it is very difficult to take water by presssing some tool. so pls there is request from Consumer forum to look after this problem as it is very difficult to deal with this big companies and their products.