Eureka Forbes — Aquaguard Absolute product with a different serial number sent

bh raj gopal

from Hyderabad, Telangana

Feb 26, 2023

Address:	B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen, Off Ganpatrao Kadam Marg Lower Parel, Mumbai - 400 013, India.
Website:	www.eurekaforbes.com

Respected Sir/Madam,

I recently purchased Aquaguard absolute water purifier on 7th November 2022 . We received initially a faulty product which did not had hot water functionality . The faulty product was replaced with a newer one .

We used the newer product for two months and we faced water filtration problems with the product as the tds level was too low to drink .The tds level ranges between 10 and 20 . Old people had joint pains, acidity problem as the water lacked all essential minerals .

I spoke to the aquaguard customer care team on WhatsApp and I came to know that we were delivered a product with a different serial number which does not exists in their record .

So I raised a complaint on 6th feb 2023 regarding faulty product with a different serial number has been sent to my home to Aquaguard customer care team and I requested them to take their product back and do the 49000 rupees refund immediately .

47000 rupees is the actual product cost
1300 rupees for pre filter
700 rupees for petrol charges took by technician to install the product

The Aquaguard customer care team has registered a complaint but no action has been taken till now . I called them on regular basis and explained my problem . I was told that my problem will be resolved as soon as possible, but I am waiting since one month for Aquaguard to take their product back and do the refund .

I request consumer complaints to take action severe against Aquaguard for sending faulty product and delaying the product refund .

Thanks and regards
Raj Gopal
Full stack developer software engineer

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Eureka Forbes customer support has been notified about the posted complaint.

Feb 27, 2023

Updated by bh raj gopal I did cash payment for Aquaguard absolute and I expect the same from Aquaguard. I want full cash refund
but not through any third party voucher code .

I got a call from this number +91 [protected] and his name is Vaibhav . He told that he is from Eureka Forbes
and he wants to refund the amount through some voucher code For which I replied him that I want cash payment only for the refund process to complete . I also provided him my bank account number and ifsc code for payment to be done . Vaibhav refused to do the payment . This is not fair with Aquaguard refund policy . I did cash payment and expect the same to be done by Aquaguard or else send the money to my bank account . Please don't delay in doing refund and taking back the product .