[Resolved] Eureka Forbes — aquaguard amc

Purnima29

from Indapur, Maharashtra

Address:

500032

Hi
I have called customer care of aquagaurd to complain about amc was i am not able to make payment in online their payment page is not loading so i called their customer service and they asked me what is the problem and i said i need to check tds and water purity as i am bit doubtful about water so they said they will raise service request on behalf of me and asked me to pay the amc amount online once the pages is back so i followed the same instructions now they are aaking me to pay extra amount for service request as. Service request is raised before amc payment i need to pay extra amount that is 450. I never expected such a big company looting customer money without providing proper information. I request all to think twice before you buy any product from eureka forbes.

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Dec 23, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2018

Eureka Forbes Customer Care's response Dear Purnima,

I will surely help you with your concern. Kindly share your registered contact number/customer ID here & I’ll get back to you at the earliest.

Regards,
Shiraz

Verified Support

Nov 12, 2018

Eureka Forbes Customer Care's response Dear Purnima,

I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.

Regards,
Shiraz

Verified Support

Nov 15, 2018

Eureka Forbes Customer Care's response Dear Purnima,

As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.

Regards,
Shiraz