[Resolved]  Eureka Forbes — Aquaguard Aquaflo AMC related

I had an Aquaguard Aquaflo water filter from Eureka Forbes. I renewed the AMC in Sep 2019 for 2 years by paying Rs 2900 (Tax Invoice - [protected]). Eureka Forbes Technician visited and he said that the machine cannot be serviced as it is very old. He suggested that I buy a new machine as an exchange and the either they will refund the AMC or it will be transferred to the new machine after its warranty gets over. Hence I bought the new machine Aquaguard Classic+ as it is not safe to drink water from machine that is not serviced. I immediately wrote to Eureka Forbes helpline either to transfer the warranty or refund my money. Compliant no is EFL0647777. I had not followed up on the complaint earlier because of pandemic since March this year as their services were also closed.

My argument is that HOW can they extend AMC of a machine for 2 years which according to their technician cannot be serviced. Now they are saying that they can adjust remaining AMC of old unit as a warranty into new unit if I have purchased through buyback from our sales team. I have purchased the item through their technician only which I have told them on which there is no reply.

As you see its been more than a year and still there are no signs of Eureka Forbes extending the warranty on new machine or refunding it.