[Resolved]  Eureka Forbes — aquaguard (aquasure) - very bad product and cheating customers

We just had the worst consumer experience possible. My parents own a Eureka Forbes Aquaguard (Aquasure) Water Purifier. The equipment is plagued with problems. The most recent one was a problem with the Tap. When contacted Customer care a Maintenance engineer came and attended the Problem and charged 600 Rs for the repair. Within one day of repair the Water Purifier completely stopped working. We complained once again to Customer care and another Maintenance Engineer attended and found out there is a major problem. Upon further examining the fault, he found out the Electronics is malfunctioning and even shared the video of the water leaked into it which calls for complete replacement of the Circuit Board. This time the repair cost has 1 extra zero to it. So it is going to cost us Rs 6000!!! It is quite clear that the Maintenance Engineer who came to attend the first Tap problem has messed up the assembling process which led to the Bigger issue. How can a product malfunction so grossly out of the blue, that too when the only person who has ever opened the product is an authorised Service Engineer? Unfortunately, the Customer Care is not willing to accept and adamant about resolving the issue. We have decided not to go ahead with the repair. we are planning to buy new Water Purifier of a different reputed brand. We will definitely advocate Consumers to not get cheated like me and not buy Aquaguard (Aquasure) products.