Eureka Forbes Aquaguard — Breach of AMC contract to provide the replacement of filters after 1 year.

Address:	New Delhi, Delhi, 110019
Website:	eurekaforbes.com

Very sorry to state my problem here. I am 7 years old customer of Eureka Forbes. I have been using RO of this company for last several years. I have taken AMC for the product for last 6 years but found that they have no system of checking or tracking when the service is due, in fact we only have to request for the service. On the other hand if you do not take AMC, they will call you multiple times and reminds you to change this or that. So fed up of this AMC. Now this is not the end of the story, it became more worst when our AMC for year 2015 was coming to the end on 28th Feb 2016, morning received the call for revising the AMC for next year, when I told the fact that filter has not been changed in the last one and half year as it was advised by the their own engineer that the filters and membranes which was last changed in 2/10/2014 is due by next October 2015 which was not done neither we received any call till the end of feb 2016 when new AMC was due, means one and half year after it was last changed. . Once we had asked for it but the engineer said that its not yet required. But everyone knows that the filter needs to be changed every year. So we requested to do the same in our AMC for 2014 but they insisted us to make new AMC so that it can cover the services. The point here is that they have not given complete services of AMC of 2015 and forcing us to make AMC to make more money. This is completely fraud by the company as major chunk of AMC (8 k) is filter cost (4-5 k) and that is what we are not given in AMC services. We have discussed our concern with Head of services in the Okhla branch with a hope that we get solution, but to our dismay he even threatened that he would see that no one gives me any loyalty benefits and as he is the sole proprietor of services & he will see how I get my services next time and said that he is not legally bound to change the filters and I can do anything I want and will see I am charged more if i take separate service and not re-new the AMC. Now since the water has gone above head I wish to bring to notice of other customers as well through social media. As the management for the PATHETIC SERVICES .
This is breach of contract to provide my family with quality water and the risk they have put my family to health hazard needs to be complained to higher authorities and consumer forum for the harassment meted to me . I would appeal all who are facing such issues to join together and make an case.