[Resolved]  Eureka Forbes Aquaguard — Candle not changed

Address:

Hyderabad, Andhra Pradesh

We bought AMC which was valid from Oct 2011 to Oct 2014. As per AMC, candle should be changed every year for 3 years. Candles were changed for the years 2011 and 2012. For the year 2013, a service rep came in the month of December. Instead of changing the candle, he said that the existing candle is fine and will replace it in Aug 2014. We believed the service rep. In year 2014, the service rep did not come in the month of August. Instead, another rep came in the month of October and said that the AMC is no longer valid and we need to pay amount. Called customer service several times. There is no one there who can understand simple English. Long holds, calls disconnected. No solution provided. Finally on the last call, I was informed that their records show that the candle was changed in Oct 2013 which is not true. We realised that we have been cheated. Raised online complaints on their website. Sent sms to the number shown on their website. No response at all. Finally decided to throw the machine and buy another one of a different company which does not cheat its customers. I went through similar complaints and realised that this kind if practice has become commonan the company does not take any action. Worthless product and useless customer service.