[Resolved] Eureka Forbes — aquaguard cd geneus ro+uv+uf

mmbs

from Bengaluru, Karnataka

Address:

572104

I purchased your above model water purifier sl, no. [protected] last year. Since then till date i have not been provided even one of the two free services for the equipment during the first year. Even after repeated calls nobody turned up. The recent service requests [protected] dated 16th sept. And [protected] dated 4th october have not been addressed.
I am very dissatisfied by the utter disregard to customer care. Will someone take initiative and ensure that the equipment is serviced immediately on free of cost.

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Nov 16, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2018

Eureka Forbes Customer Care's response Dear Customer,

Kindly share your registered contact number/customer ID and location details here. My team will connect with you as soon as possible to service your product.

Regards,
Priya

Verified Support

Oct 09, 2018

Eureka Forbes Customer Care's response Dear Customer,

I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.

Regards,
Priya

Verified Support

Oct 12, 2018

Eureka Forbes Customer Care's response Dear Customer,

As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.

Regards,
Priya